Privacy Policy

This Privacy Policy ("Policy") outlines how Ascendcore Education (OPC) Private Limited (hereinafter referred to as the "Company", "Platform", "We", "Us", or "Our") collects, uses, maintains, and discloses information from its users. This Policy is designed to ensure transparency and compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) of India and other applicable data protection regulations.

This Policy applies to all users of the Platform, collectively referred to as "Learners," "You," or "Your". By accessing or using the Platform at www.ascendcoredigital.com , you acknowledge that you have read and understood the terms of this Policy.

1. DATA WE COLLECT

We collect several types of information to provide, maintain, and improve our educational services:

  • Personal Identifiable Information (PII): This includes your name, email address, phone number, and postal address provided during registration or profile updates.
  • Financial Information: For course purchases, our secure third-party payment processors (e.g., Razorpay) collect billing details. We do not store sensitive card information or CVVs on our servers.
  • Educational Data: Information regarding course enrollments, progress, quiz results, and certifications.
  • Technical & Usage Data: IP addresses, browser types, device identifiers, and interaction logs to enhance user experience and security.

2. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to monitor activity on our Platform and store specific information. Cookies are small data files that may include an anonymous unique identifier. You can configure your browser to refuse cookies; however, some features of the Platform may not function correctly without them.

3. HOW WE USE YOUR INFORMATION

Your data is processed for the following purposes:

  • To provide, operate, and maintain our educational services.
  • To manage your account and facilitate access to enrolled courses.
  • To process transactions and prevent fraudulent activities.
  • To communicate updates, promotional offers, and provide customer support.
  • To comply with legal and regulatory obligations under Indian law.

4. DATA SHARING AND DISCLOSURE

We do not sell your personal data to third parties. We may disclose your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in operating our Platform (e.g., cloud hosting, payment gateways).
  • Legal Compliance: When required by law or to respond to valid legal processes from government authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as a business asset.

5. DATA SECURITY AND RETENTION

We employ industry-standard security measures, including SSL encryption, to protect your data. While we strive to use commercially acceptable means to protect your personal information, no method of electronic storage or transmission is 100% secure.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law for auditing and tax purposes.

6. INTERNATIONAL DATA TRANSFERS

Your information may be processed on servers located outside your state or country. By using our Platform, you consent to the transfer and processing of your data in accordance with this Policy.

7. CHILDREN'S PRIVACY

In compliance with the DPDPA, we do not knowingly collect personal data from individuals under the age of 18 without verifiable parental or guardian consent. If you become aware that a minor has provided us with personal data, please contact us immediately.

8. YOUR RIGHTS UNDER DPDPA (INDIA)

As a Data Principal, you are entitled to the following rights under the DPDPA:

  • Right to Access: Request information about the personal data being processed.
  • Right to Correction & Erasure: Request the correction of inaccurate data or the deletion of data that is no longer required.
  • Right to Withdraw Consent: Withdraw your consent for data processing at any time.
  • Right of Grievance Redressal: Access to a mechanism for resolving grievances related to your personal data.

9. GRIEVANCE REDRESSAL MECHANISM

If you have any grievances regarding the processing of your data, you may contact our Grievance Officer:

Name: Peetamber Kumar Mahanand

Email: support@ascendcoredigital.com

Address: Bhilai, Chhattisgarh, India

10. CONTACT US

For any questions or concerns regarding this Privacy Policy, please reach out to us:
Email: support@ascendcoredigital.com
Website: www.ascendcoredigital.com